Refund policy
Return and Refund Policy
American Sanitary Products, Inc. stands behind everything we sell. If something is not right with your order, contact us at info@americansanitaryproducts.us or (410) 729-2033 and we will resolve it.
Return Window
Return requests must be submitted within 30 days of the delivery date. Requests received after 30 days cannot be accepted.
Condition Requirements
Products must be unopened, unused, and in their original manufacturer packaging with all labels intact. Because we supply sanitation, janitorial, and medical products, opened or partially used items cannot be returned or resold for health and safety reasons.
This condition requirement does not apply if your order arrived damaged or defective, or if you received the wrong item. See below.
Damaged, Defective, or Incorrect Orders
Inspect your shipment on arrival. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photographs of the product and its packaging. We will ship a replacement or issue a full refund at no cost to you, including return shipping.
Freight and pallet shipments must be inspected before you sign the carrier delivery receipt. Note any visible damage on the receipt at the time of delivery. Concealed damage must be reported within 48 hours.
How to Request a Return
- Email info@americansanitaryproducts.us or call (410) 729-2033 with your order number and the reason for the return.
- We will confirm eligibility and issue a Return Authorization number along with return instructions.
- Ship the item back within 14 days of receiving your Return Authorization. Write the RA number on the outside of the package.
Returns sent without a Return Authorization number cannot be processed and may be refused at our dock.
Return Shipping and Restocking
Customers are responsible for return shipping on change of mind or ordering error returns. We cover all return costs when the return results from our error.
A restocking fee of up to 20 percent may apply to bulk, case quantity, freight, or special order items returned for reasons other than our error. We will tell you the exact fee before you ship anything back.
Original shipping charges are not refundable except where the return results from our error.
Refunds
Once we receive and inspect your return, we will notify you of approval or denial. Approved refunds are issued to the original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear on your statement.
Purchase order and net terms accounts are credited to the account balance rather than refunded to a card.
Items That Cannot Be Returned
- Opened, used, or partially consumed product
- Special order, custom configured, or custom labeled items
- Items shipped directly from a manufacturer that does not accept returns
- Products with an expired or short dated shelf life at the time of return
- Items marked final sale, closeout, or clearance
- Gift cards and promotional items
Government, Contract, and Wholesale Orders
Orders placed under a federal contract, GSA schedule, purchase order, or negotiated wholesale agreement are governed by the terms of that contract or purchase order, not by this policy. Contact your account representative or email info@americansanitaryproducts.us for assistance with contract orders.
Order Cancellation
Orders may be canceled at no charge before they enter fulfillment. Email info@americansanitaryproducts.us or call (410) 729-2033 with your order number as soon as possible. Once an order has shipped it must be handled as a return. Special order and freight shipments may not be cancelable once placed with the manufacturer.
Questions
Email info@americansanitaryproducts.us or call (410) 729-2033, Monday through Friday, 9:00 AM to 5:00 PM.