Shipping policy
Shipping Policy
Order Processing
Orders are processed within [1 to 2] business days. Orders placed after [3:00 PM] Mountain Time, on weekends, or on federal holidays begin processing the next business day. You will receive a confirmation email with tracking once your order ships.
Large quantity, freight, and special order items may require additional processing time. We will contact you with an estimated ship date if your order falls into this category.
Shipping Methods and Rates
We ship throughout the United States via [UPS, FedEx, and USPS], with freight carriers used for pallet and bulk shipments.
- Standard Ground: [X] to [X] business days in transit
- Expedited: [X] to [X] business days in transit
- Freight and LTL: quoted per order, contact us for a quote
Shipping rates are calculated at checkout based on weight, dimensions, and destination. [Free standard shipping on orders over $X.]
Transit times begin when the order leaves our facility, not when the order is placed. We are not responsible for carrier delays, weather delays, or delays caused by an incorrect or incomplete address.
Shipping Destinations
We ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories. Additional charges and extended transit times apply to these destinations. We do not currently ship internationally.
We ship to APO, FPO, and DPO addresses as well as federal facilities, correctional facilities, and VA medical centers. Some facilities require advance delivery coordination. Contact us before ordering if your facility has receiving restrictions.
Freight and expedited orders cannot be delivered to P.O. boxes.
Tracking
A tracking number is emailed to you when your order ships. Please allow up to 24 hours for the carrier to post the first scan.
Freight Deliveries
Freight shipments are delivered curbside during standard business hours and require someone on site to receive and sign for the shipment. Liftgate service, inside delivery, and appointment delivery are available for an additional charge and must be requested before the order ships.
Inspect all freight before signing the delivery receipt. Note any damage on the receipt at the time of delivery.
Lost, Stolen, or Damaged Shipments
If tracking shows delivered but you have not received your shipment, check with your receiving department and neighbors first, then contact the carrier. If it remains missing, email info@americansanitaryproducts.us within 7 days of the posted delivery date and we will open a claim.
If your order arrives damaged, email info@americansanitaryproducts.us within 7 days of delivery with your order number and photographs of the packaging and product.
Address Accuracy
Please verify your shipping address at checkout. We cannot reroute packages in transit. Orders returned as undeliverable can be reshipped at the customer's expense or refunded less original shipping and any carrier return charges.
Backorders
If an item is unavailable after you order, we will contact you with an estimated availability date and the option to wait, substitute a comparable product, or cancel that line item for a refund.
Questions
Email info@americansanitaryproducts.us or call (410) 729-2033, Monday through Friday, 9:00 AM to 5:00 PM.